Work-related stress: Nature and management

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Juliet Hassard and Tom Cox, Birkbeck College, University of London

Introduction

It is widely recognised that work-related stress is one of the major contemporary challenges facing occupational health and safety. It is commonly understood that a need for stress prevention activities is prevalent in all European countries and across all types of organisations. This article will summarise the key issues in relation to work-related stress and will discuss how stress at work can best be managed.

What is work-related stress?

Many people are motivated by the challenges encountered within their work environment. However, when pressure due to work demands, and other so-called ‘stressors’, becomes excessive and prolonged in relation to the perceived ability to cope this can lead to the experience of stress. The concept of stress is often confused with challenge; sometimes leading people to refer to ‘good’ and ‘bad’ stress. However, these concepts are not the same. Experiencing challenges in our work can energise us psychologically and physically, and encourage us to learn new skills. Feeling challenged by one’s work is an important ingredient in developing and sustaining a psychologically healthy work environment. However, excessive and prolonged pressure and demands that exceed the worker’s perceived resources, capabilities and skills to cope should not be understood as a ‘healthy pressure’ or ‘good stress’, but rather as the defining components of work-related stress.

Contemporary theories of stress have been used to inform the definition of work-related stress. There is a growing consensus around the definition of stress as a negative psychological state with cognitive and emotional components, and its effect on the health of both the individual and the organisation. That is, stress is defined by a dynamic interaction between the individual and their environment, and is often inferred by the existence of a problematic person-environment fit and the emotional reactions which underpin those interactions[1]. Central to this approach is the role that environmental factors, particularly the role of psychosocial and organisational factors, play in work stress. The following section seeks to provide the reader with a concise overview of the leading contemporary theories of stress.

Theories of work-related stress

Contemporary theories of stress have moved away from understanding the construct as either a response or as an external event, but rather view it as a dynamic interaction between the individual and their environment. Contemporary theories of stress, either explicitly or implicitly, recognise the central role of psychological processes (such as perception, cognition and emotion) in understanding (for example see Cox & Griffiths, 2010):

  • how the individual recognises, experiences, and responds to stressful situations,
  • how they attempt to cope with that experience, and
  • how it might affect their physical, psychological and social health).

There are several key contemporary theories in the scientific literature that have helped to clarify the causes and mechanisms that underpin work-related stress. Many of these theories have been extensively researched and have been used to guide approaches to intervention. The first three are structural model and they describe the key variables and interactions among those variables in relation to outcomes of interest. The fourth is a process model which describes the mechanisms that underpin the relationship between the antecedent and outcomes. Four prominent theories are presented here[1].

Person-Environment Fit theory (P-E Fit theory)

Much of contemporary stress theory finds its origins in the early work of the social science research group at the University of Michigan and in particular the work of Kahn, French, Caplan and van Harrison. Together they developed the Person-Environment (P-E) Fit theory[2][3][4]. P-E Fit theory argues that stress can arises due to a lack of fit between the individual’s skills, resources and abilities, on the one hand, and the demands of the work environment, on the other hand.

The P-E Fit theory makes explicit the interaction between the individual and the environment in shaping their response to work situations and events, but also highlights the importance of the individual’s perception of the environment; and the interaction between them. Logically, this lack of fit can take three forms (Edwards, Caplan, & van Harrison, 1998): (1) the demands of the work environment exceed the employee’s ability; (2) the employee’s needs consistently fail to be met by the work environment; and (3) a combination of the two situations exists (i.e., where an employee’s needs are not being met while at the same time their abilities are over-stretched).

Job Demand-Control (Support) Theory

The Job Demand-Control (JCD) model[5] and its expanded version the Job Demand-Control-Support model[6][7] have dominated the field of occupational stress research for more than two decades. The JCD model postulates that job strain results from the interaction between two dimensions of the work environment: psychological job demands and job control.

Psychological demands traditionally referred to workload, operated mainly in terms of time pressure and role conflict (Karasek, 1985). However, more recently, cognitive and emotional demands and interpersonal conflict dimensions define the contemporary construct of psychological demand[8]. Job control (also often also referred to decision latitude in the literature) refers to the person’s ability to control their work activities, and is defined by two key components: (a) decision authority (worker’s ability to make decisions about their job); and (b) skill discretion (the breadth of skills used by the worker on the job). The JCD theory suggests that individuals experiencing high demands paired with low control are more likely to experience psychological strain, work-related stress, and, in the long term, poor physical and mental health.

The model was later extended to include a social dimension: social support[6][7]. The JCDS model postulates that social support can moderate the negative impact of job strain on worker’s physical and mental health. This model suggests that the most at-risk group of poor physical and mental health are those workers who are exposed to job strain (high demands and low control) paired with low workplace support (a phenomenon referred to as iso-strain[9].

Effort-Reward Imbalance Model (ERI model)

The ERI model was developed by Johannes in the early 1990’s[10]. This theory assumes that effort at work is spent as part of a psychological contract, based on the norm of social reciprocity, where effort spent at work is paired with rewards provided in terms of money, esteem, career opportunities. An imbalance (non-reciprocal) relationship between the effort spent and rewards received can result in the emotional distress associated with a stress response, and an increased risk of ill-health. Siegrist suggests that stress related to the imbalance between effort and rewards can arise under three conditions: namely,

  • has a poorly defined work contract or where the employee has little choice concerning alternative employment opportunities;
  • accepts the imbalance for reasons such as the prospect of improved working conditions and
  • copes with the demands at work through over commitment.

Transactional Model

Transaction models[11][12][12] build upon the interaction between the individual and their environment, but provide an additional focus on the underlying psychological and physiological mechanisms which underpin the overall process. Cox and MacKay (1976) suggested that stress is the result of a dynamic interaction between the individual and the environment. However, unlike previous models of stress, central to this model is the individual’s cognitive assessment of the perceived demands made on the worker, and their perceived capability, skills and resources to deal with those demands. That is, stress results when the perceived demands outweigh the perceived capability of the workers. What an individual finds or perceives to be stressful can vary both between and within individuals, and can differ over occasions and time (Probst, 2010). In this way, any aspect of the work environment can be perceived as a stressor, and therefore unlike previous models transactional models are not limited by the types and number of psychosocial hazards they can account for. The cognitive assessment by the worker of the perceived demands and capabilities can be influenced by a number of factors: personality, situational demands, coping skills, pervious experiences, and any current stress state already experienced. In addition, this model acknowledges that stress can manifest physiologically, psychologically, behaviourally and socially with detrimental consequences to both the individual and the organisation. Research indicates that the relationship between psychosocial hazards and health outcomes is mediated by a variety of factors; the transactional model accounts for the complex relationship by acknowledging individual variation and differences in the stress process[1].

Work-related stress: reported prevalence and costs

The 4th European Working Condition Survey found that 22% of workers from 25 Member States and two Acceding Countries of the EU reported experiencing stress in the workplace. The reported prevalence of stress is markedly different between the new Member states and the old EU-15. Results from the 4th European Working Conditions Survey showed that 20% of workers from the EU-15 and 30% of the 10 new Member states believed their health was at risk due to stress at work. At a national level, the highest reported levels of stress were observed in Greece (55%), Slovenia (38%), Sweden (38%), and Latvia (37%)[13].

The European Commission reported in 2002 that the cost of work-related stress in the EU15 was approximately €20, 000 million annually[14]. Studies estimate that 50-60% of all lost working days have some links with work-related stress[1]. At a national level, stress has been found to have significant and real costs to employers and to society-at-large. In Germany, the cost of psychological disorders was estimated to be €3,000 million in 2001[15]. In the Netherlands in 1998, mental disorders were the main cause of incapacity (32%) and the cost of psychological illness was estimated to be €2.26 million a year (Koukoulaki, 2004).

In the UK, an estimated 70 million working days are lost annually through poor mental health and 10 million of these are the result of anxiety, depression and stress. In 2005/06 stress, depression and anxiety was estimated to cost Great Britain in excess of £530 million[16]. Undoubtedly, the causes and effects of work stress reflect the changing nature and demands of work and the work environment.

Work-related stress: causes and consequences

The poor management and organisation of work can lead to work stress. Often both the causes and management of work-related stress involve the way in which work is designed, managed and organised. The literature of stress often recognises several sources of stress (often termed ‘psychosocial hazards’, for definition): these include, those stressors intrinsic to the job, role in the organization, relationships at work, career development, organisational structure and climate, and home-work interface. The stress process can be summarised in a model (Figure 1) that illustrates the causes of stress, (short-term) stress reactions, long-term consequences of stress and individual characteristics, as well as their interrelations[17].

Figure 1: Risks for Work Stress

Stress reactions may result when people are exposed to risk factors at work. This can include psychosocial and/or physical hazards, and may be emotional, cognitive, behavioural and/or physiological in nature. These may include[17]

  • cognitive responses: such as, reduced attention and perception, forgetfulness;
  • emotional responses: such as, feeling nervous or irritated;
  • behavioural reactions: such as, aggressive, impulsive behaviour or making mistakes;
  • physiological responses: such as, increase in heart rate, blood pressure and hyperventilation.

A growing body of evidence indicates that when stress reactions persist over a prolonged period of time, this may result in more permanent, less reversible health outcomes: such as chronic fatigue, burnout, musculoskeletal problems or cardiovascular disease. Individual characteristics such as personality, values, goals, age, gender, level of education and family situation can influence one’s ability to cope. These characteristics can either exacerbate or alleviate the effects of risk factors at work and, in turn, the experience of stress[1][18].

The health impact of psychosocial risks and work-related stress extends beyond individual health, and can also affect the productivity and resiliency of the organisation (a concept termed ‘organisational healthiness'[1]. In the literature there are several outcomes related to stress and a poor psychosocial working environment that affects the productivity and, moreover, health of the organisation: namely, job satisfaction, morale, performance, turnover, absence, presenteeism and organisational commitment[1].

Managing and preventing work-related stress

The following section presents an overview of the methods and strategies used to manage and prevent work-related stress. Actions and strategies are often targeted at either the individual worker or the workplace. More commonly, interventions to prevent and manage stress are often categorised into one of three levels of interventions: primary, secondary and tertiary[19]. A simple schema is usually used to describe the three different levels of interventions. Although debatable in some of its detail, at a superficial level it is a useful aid to understanding and practice. Often policy-level interventions are ignored in such schema: some but not all can be included as primary or preventive measure (see Policy, law and guidance for psychosocial issues in the workplace: an EU perspective for more in-depth discussion). Table 1 provides a summary of the definition of each level of intervention, its primary target, and some examples[20].

Table 1: Definition and description of interventions for work stress

Primary-level interventions, also commonly referred to as “organisational-level” interventions[21] or as “stress prevention”[22], are concerned with taking action to modify or eliminate sources of stress (i.e., psychosocial risks) inherent in the workplace and work environment, thus reducing their negative impact on the individual or reduce exposure to them[23]. The design of primary intervention should be informed by the results of a risk assessment[23] . Elkin and Rosch (1990) summarised a useful range of possible strategies to reduce workplace stressors:[24]

  • redesign the task,
  • redesign the work environment,
  • establish flexible work schedules,
  • encourage participative management,
  • include the employee in career development,
  • analyze work roles and establish goals,
  • provide social support and feedback,
  • build cohesive teams,
  • establish fair employment policies, and
  • share the rewards.

Secondary-level interventions are concerned with the detection and management of experienced stress, and the enhancement of workers’ ability to more effectively manage stressful conditions by increasing their awareness, knowledge, skills and coping resources (Sutherland & Cartwright, 2000); these strategies, are thus, directed at ‘at-risk’ groups within the workplace[19]. In short, “… the role of secondary prevention is essentially one of damage limitations, often addressing the consequences rather than the sources of stress which may be inherent in the organization’s structure or culture”[23]. Although these strategies are usually conceptualised as ‘individual’ level stress management options, these approaches also embrace the notion that individual employees work within a team or work-group[25]. Thus, these strategies often have both an individual and a workplace orientation. Some examples of secondary intervention include: stress education with the aim to help employees recognise symptoms and reduce stigma, or stress management training.

Tertiary-level interventions have been described as reactive strategies[26] in that they are seen as a curative approach to stress management for those individuals suffering from ill-health as a result of stress[25]. This approach is concerned with minimizing the effects of stress-related problems once they have occurred through the management and treatment of symptoms of occupational disease or illness[27][23][20].

Comprehensive approach to stress management and prevention

Stress management and prevention must involve the development of strategies that comprehensively address the antecedents of work stress (psychosocial and organisational hazards) and their effects on employee health[28]. This usually requires practitioners and organisations to move beyond single interventions or types of intervention to programmes that call on a combination of interventions as appropriate to an appropriate and sufficient analysis of the problem[1](Sutherland & Cooper, 2001). Such strategies are usually drawn from all three intervention levels: eliminating psychosocial risks in the workplace to prevent or reduce the experience of stress (primary); training employees to better handle their work situation while providing them with resources to optimize their coping abilities and to enhance their resiliency to stress in order to reduce its impact on their health and well-being (secondary); and, for those who are badly affected by stress and ill health, providing them with opportunities for treatment and recovery and the necessary services and resources to ensure their effectiveness (tertiary).

Whatever the nature of the intervention programmes designed to reduce work stress, they have to be evidence based, tailored to the problems which exist, comprehensive and timely. Its implementation has to be well planned and resourced and involve those who are affected by stress, or potentially affected. Employee engagement is critical. Finally, all such programmes should be adequately evaluated with the results of the evaluation feeding into a cycle of continuous improvement[1].

Do interventions for work-related stress work?

The existing evidence suggests that stress management interventions are effective in improving workers’ psychological and physical health, however some key question still remain (for a more in-depth discussion see Nielsen, Randall, Holten and Rial-González, 2010[29]. LaMontagne and colleagues (2007) recently conducted a review of job stress interventions during the period of 1990–2005[20]. This study identified and reviewed 90 interventions meeting the study’s pre-defined inclusion criteria. The study categorised the interventions into those that had both an organisational and individual focus (rated high), only organisationally-focused (rated moderate), or only individually-focused (rated low). The review found that low-rated approaches were found to be effective only at the individual-level. In short, these interventions were found to have a favourable impact on individual outcomes, but tended not to have a positive impact at the organisational-level. In contrast, high and moderate rated interventions were found to have a favourable and beneficial impact at both the individual and organisational levels. Similar results have been observed in earlier reviews[30][31]. This review highlights the importance and, in turn, the benefits of using a comprehensive approach to stress management and prevention. Therefore, in order to effectively manage and prevent stress, organisations should use a host of actions and strategies aimed at both the worker and the workplace.

Often the process issues associated with interventions are ignored not only in the planning of those interventions but also in their evaluation[12][29]. This is an important area for future research and development.

Conclusions

Since the 1990s, stress has been widely recognised as one of the most problematic work-related health problems. Contemporary theories have been used to inform the definition of work-related stress and guide the development of workplace interventions. There is a growing consensus that stress is defined by a dynamic interaction between the individual and their environment, and is often inferred by the existence of a problematic person-environment fit and the emotional reactions which underpin those interactions[1]. Interventions to manage and prevent work-related stress have been traditionally targeted at either the worker or at the workplace. However, increasingly multi-model interventions that seek to both prevent and manage the causes and consequences of stress are being advocated. Managing stress in the workplace has clear benefits for the individual, the organisation and society at large.

References

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  8. Karasek, R., Brisson, C., Kawakami, N., Houtman, I, Bongers, P. & Amick, B., ‘The job contents questionnaire (JCQ)- An instrument internationally comparative assessment of psychosocial job characteristics’, Journal of Occupational Health Psychology, Vol. 3, No. 4, 1998, pp. 322-355.
  9. Van der Doef, M., & Maes, S., ‘The job demand-control (-support) model and psychological well-being - a review of 20 years of empirical research’, Work & Stress, Vol. 13, No. 2, 1999, pp. 87-114.
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  12. 12.0 12.1 12.2 Cox, T., Stress, London: Macmillian, 1978. Cite error: Invalid <ref> tag; name "”Cox," defined multiple times with different content Cite error: Invalid <ref> tag; name "”Cox," defined multiple times with different content
  13. Parent-Thirion, A., Maccias, E., Hurely, J., Vermeylen, G.G., Fourth European Working Conditions Survey. European Foundation for the Improvement of Living and Working Conditions, Office for Official Publications of the European Communities, Luxembourg, 2007.
  14. EC – European Commission, Guidance on work-related stress — Spice of life or kiss of death?, Office for Official Publications of the European Communities, Luxembourg, 2002. Available at http://ec.europa.eu/employment_social/publications/2002/ke4502361_en.html
  15. Enterprise for Health, Work-life-balance: betriebliche Strategien zur Vereinbarkeit von Beruf, Familie und Privatleben, 2003. Available at http://www.enterprise-for-health.org/fileadmin/texte/EFH_work-life_dt_einz.pdf.
  16. The Sainsbury Centre for Mental health, Mental health at work: developing the business case, Policy Paper 8, London, December, 2007.
  17. 17.0 17.1 Kompier, M.A.J., Marcelissen, F.H.G., Handbook of Work Stress: A systematic approach for organizational practice, Amsterdam: NIA, 1990.
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  20. 20.0 20.1 20.2 LaMontagne, A.D., Keegel, T., Louie, A.M.L., Ostry, A., & Landsbergis, P.A., ‘A systematic review of the job-stress intervention evaluation literature, 1995-2005’, International Journal of Occupational Environmental Health, Vol. 13, 2007, pp. 268-280.
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  24. Elkin, A.J., & Rosch, P.J., ‘Promoting mental health at the workplace: the prevention side of stress management’, Occupational Medical State of the Art Review, Vol. 5, No. 4, 1990, pp. 739-754.
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  26. Kompier, M.A.J., & Kristensen, T.S., ’Organizational work stress interventions in a theoretical, methodological and practical context’, In J. Dunham (Ed.) Stress in the Workplace: Past, Present and Future, London & Philadelphia: Whurr, 2001, pp.165-190.
  27. Hurrell, J.J.Jr., & Murphey, L.R., ‘Occupational stress intervention’, American Journal of Industrial Medicine, Vol. 29, 1996, pp. 338-341.
  28. Giga, S.I., Cooper, C.L., & Faragher, B., ‘The development of a framework for a comprehensive approach to stress management interventions at work’, International Journal of Stress Management, Vol. 10, No. 4, 2003, pp.280-296.
  29. 29.0 29.1 Nielsen, K., Randall, R., Holten, A-L., Rial González, E., ‘Conducting organizational-level occupational health interventions: what works?’, Work & Stress, Vol. 24, No. 3, pp.234-259.
  30. Van der Klink, J.J.L., Blonk, R.W.B., Schene, A.H., & van Kijk, R.J.H., ‘The benefits of interventions for work-related stress’, American Journal of Public Health, Vol. 91, No. 2, 2001, pp. 270-276.
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Links for future reading

Cooper, C.L. & Cartwright, S., ‘Health mind, healthy organization – a proactive approach to occupational stress’, Human Relations, Vol. 47, No. 4, 1994, pp. 455-471.

Cox, T., Griffiths, A.J., Houdmont, J., Defining a case of work-related stress (Health and Safety Executive Research Report 449), 2006.

EU-OSHA – European Agency for Safety and Health at Work. Luxembourg, Office for Official Publications of the European Communities, 2000. Available at http://osha.europa.eu/en/publications/reports/203/view

EU-OSHA – European Agency for Safety and Health at Work. How to tackle psychosocial issues and reduce work-related stress. Report to the European Agency for Safety and Health at Work, Office for Official Publications of the European Communities, Luxembourg, 2002.

Levi, L., ‘Spice of life or kiss of death?’, In Working on Stress, Magazine of the European Agency of Safety and Health at Work, No. 5, Office for Official Publications of the European Communities, Luxembourg, 2002.

Nielsen, K., Fredslund, H., Christensen, K.B., & Albertsen, K., ‘Success or failure? Interpreting and understanding the impact of interventions in four similar worksites’, Work & Stress, Vol. 20, No. 3, 2006, pp. 272-287.

Selye, H., Stress of life, MacGraw-Hill: New York, 1956.

WHO – World Health Organization, Work Organization and Stress. Protecting workers’ health series; no. 3. World Health Organization, Geneva, 2003. Available at: http://www.who.int/occupational_health/publications/stress/en/index.html

WHO – World Health Organization, PRIMA-EF: Guidance on the European Framework for Psychosocial Risk Management: A Resource for Employers and Worker Representatives. Protecting workers’ health series; no. 9. World Health Organization, Geneva, 2008. Available at: http://www.who.int/occupational_health/publications/Protecting_Workers_Health_Series_No_9/en/index.html

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Contributors

Juliet Hassard, Klaus Kuhl
OSH: Interventions, Psychological and organisational hazards, Stress
NACE: Processing and preserving of meat and production of meat products, Processing and preserving of fish, Processing and preserving of fruit and vegetables, Manufacture of vegetable and animal oils and fats, Manufacture of dairy products, Manufacture of grain mill products, Manufacture of starches and starch products, Manufacture of bakery and farinaceous products, Manufacture of other food products, Manufacture of prepared animal feeds, Manufacture of beverages, Preparation and spinning of textile fibres, Weaving of textiles, Finishing of textiles, Manufacture of other textiles, Manufacture of wearing apparel, Tanning and dressing of leather; dressing and dyeing of fur, [[Property:NACE 15 12|]], Manufacture of footwear, Sawmilling and planing of wood, [[Property:NACE 16 2|]], Manufacture of paper and paper products, Printing of newspapers, Other printing, Binding and related services, Manufacture of coke oven products, Manufacture of basic chemicals, Manufacture of pesticides and other agrochemical products, Manufacture of paints, Manufacture of soap and detergents, Manufacture of perfumes and toilet preparations, Manufacture of explosives, Manufacture of glues, Manufacture of basic pharmaceutical products, Manufacture of pharmaceutical preparations, Manufacture of rubber and plastic products, Manufacture of glass and glass products, Manufacture of refractory products, Manufacture of clay building materials, Manufacture of other porcelain and ceramic products, Manufacture of cement, Manufacture of articles of concrete, Cutting, Manufacture of abrasive products and non-metallic mineral products n.e.c., Manufacture of basic metals, Manufacture of structural metal products, Manufacture of tanks, [[Property:NACE 25 3|]], Manufacture of weapons and ammunition, Forging, Treatment and coating of metals, Machining, Manufacture of cutlery, Manufacture of other fabricated metal products, Manufacture of electronic components and boards, Manufacture of computers and peripheral equipment, Manufacture of communication equipment, Manufacture of consumer electronics, Manufacture of instruments and appliances for measuring, Manufacture of optical instruments and photographic equipment, Manufacture of electric motors, Manufacture of batteries and accumulators, Manufacture of wiring and wiring devices, Manufacture of electric lighting equipment, Manufacture of domestic appliances, Manufacture of general-purpose machinery, Manufacture of other general-purpose machinery, Manufacture of agricultural and forestry machinery, Manufacture of metal forming machinery, Manufacture of other special-purpose machinery, Manufacture of bodies (coachwork, Manufacture of bodies (coachwork, Building of ships and boats, Manufacture of air and spacecraft and related machinery, Manufacture of military fighting vehicles, Manufacture of motorcycles, Manufacture of furniture, Manufacture of jewellery, Manufacture of musical instruments, Manufacture of sports goods, Manufacture 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water transport, Passenger air transport, Freight air transport and space transport, Postal activities under universal service obligation, Hotels and similar accommodation, Holiday and other short-stay accommodation, Camping grounds, Publishing of books, Software publishing, Radio broadcasting, Television programming and broadcasting activities, Wired telecommunications activities, Wireless telecommunications activities, Computer programming, Information service activities, Financial service activities, Insurance, Activities auxiliary to financial services and insurance activities, Buying and selling of own real estate, Renting and operating of own or leased real estate, Real estate agencies, Management of real estate on a fee or contract basis, Legal activities, Accounting, Activities of head offices, Management consultancy activities, Architectural and engineering activities and related technical consultancy, Technical testing and analysis, Research and experimental development on natural sciences and engineering, Research and experimental development on social sciences and humanities, Advertising, Market research and public opinion polling, Specialised design activities, Photographic activities, Translation and interpretation activities, Renting and leasing of motor vehicles, Renting and leasing of personal and household goods, ostalih strojeva, [[Property:NACE 77 4|]], Activities of employment placement agencies, Temporary employment agency activities, Travel agency and tour operator activities, Other reservation service and related activities, Private security activities, Security systems service activities, Investigation activities, Combined facilities support activities, Cleaning activities, Landscape service activities, Office administrative and support activities, Activities of call centres, Organisation of conventions and trade shows, Business support service activities n.e.c., Administration of the State and the economic and social policy of the community, Provision of services to the community as a whole, Compulsory social security activities, Pre-primary education, [[Property:NACE 85 20|]], Secondary education, Higher education, Other education, Educational support activities, Hospital activities, Medical and dental practice activities, Residential care activities, Social work activities without accommodation for the elderly and disabled, Libraries, Activities of business, Activities of trade unions, Activities of other membership organisations, Hairdressing and other beauty treatment